Management & Scaling

Operate and develop your digital solutions with OTOKO®: support for maintenance, technical management and scaling your systems.

Security updates, new requirements and disruptions do not end with acceptance.

Takeover with code analysis, dependency inventory, documentation and knowledge transfer Monitoring with Prometheus, Grafana and OpenTelemetry, alerting by severity Incident and problem management under ITIL via Jira Service Management Security updates and dependency maintenance with Renovate, checks against known vulnerabilities Regular reports on availability, incidents and open risks

Service catalog with response paths and responsibilities Monitoring with alerting and dashboards Operations reports with incidents and risks

Repository, licenses and technical access Documentation, known incidents and current service providers Expected service hours and business criticality

An internally developed business application is to be handed over to an external team. After code analysis and a reproducible build, monitoring and recovery are checked first. Maintenance then starts with agreed service hours and a list of prioritized legacy issues.

Jira Service Management Grafana Prometheus OpenTelemetry Renovate

Before we take on responsibility, we check code access, usage rights, dependencies and the ability to build a version ourselves. Together we record known problems, operational knowledge and critical processes. A successful start of the application is not enough: backup, recovery and responsibility for external services must also be clarified. The takeover results in a service scope with open risks and prioritized measures. Unmanageable legacy issues are not silently included in a blanket commitment. If stabilization is needed first, it is described as a separate work package.

A running server says little about whether users can get their work done. We therefore also align monitoring with important application transactions and interfaces. Alerts are classified by impact; every alert needs a recipient and a sensible first action. Support hours, response targets and escalation paths are set out in the contract. A response time is not the same as a guaranteed resolution time. For severe incidents, we clarify communication, decision-making authority and cooperation with your infrastructure or software vendor.

Updates are assessed by risk, urgency and compatibility. We keep dependencies visible, test changes in a suitable environment and plan delivery with a fallback path. Recurring incidents are examined for their causes, so that operations does not permanently consist of the same repairs. Regular reports connect incidents, technical risks and upcoming decisions. Small improvements can run alongside within the agreed scope; larger functional extensions are prioritized separately. For a later handover back to your team, we document knowledge and access on an ongoing basis.

An application can be reachable and still fail to process orders. We therefore choose measurement points for relevant user workflows and distinguish between reachability, successful processing and response time. A service target needs a measurement period, a data source and rules for handling missing measurements. Only then can it be verified whether the agreed state has been achieved. The remaining deviation from the target can be used as an error budget to weigh stabilization against further development. The consequences of exceeding it are defined jointly. This replaces neither contractual service agreements nor the assessment of a single severe incident. Dashboards and alerting are meant to support decisions: who responds, which diagnosis follows and when do business owners need to be informed?

A successfully completed backup run does not yet prove recoverability. We clarify the maximum acceptable data loss and how long an outage may last. This determines the requirements for backup intervals, retention and restart. In addition to the database, the application often includes files, configuration, keys and external services; if one part is missing, a technically readable backup can still be unusable. Recovery drills test the agreed procedure in a suitable environment. Duration, required access, manual steps and business data checks are documented. A single tenant or an accidentally deleted record can require different recovery paths than a complete outage. The results feed into concrete improvements. Identified gaps are named, instead of presenting an untested target value as a guaranteed capability.

A report about a vulnerable library is assessed in the context of the application: which version is included, is the affected function reachable and what protective measures exist? Urgency and the technical risk of the change are considered together. For updates that are not possible immediately, documented interim measures and a date for reassessment are needed. New versions go through the appropriate tests and a coordinated rollout. After recurring or severe incidents, we investigate the cause, detection and response. This results in prioritized measures with owners, not just a closed ticket. Documentation, runbooks and access overviews are maintained on an ongoing basis. The later handover to your team or another service provider is also prepared: with the repository, build instructions, open risks and an orderly transfer of access. A service is sustainable in the long term when knowledge stays understandable to others.

Application landscape, requirements, risks Business unit, IT, information security, OTOKO® Software Architect Assessed initiatives, inventory, security and operations requirements

Architecture, technology, operating model Business unit, architecture, data protection, information security Target architecture, threat model, test strategy, operating model, milestones