®Services from OTOKO®
Your core systems should enable collaboration.
We implement ERP, CRM and digital workplaces, automate business processes and connect identities and master data. The starting point is your workflow: who needs which information, who decides and how does a case reliably reach completion?
6 specific services
How can we support you?
An enterprise system changes more than an interface. It determines how orders are processed, customer data maintained, documents approved and access managed. We work with your business units on target processes and implement the required configuration, data migration and integration. Existing systems are included; introducing a new system is only one possible path. The scope can range from a single process improvement to the coordinated rollout of several systems.
ERP rollout
Orders, inventory, production and invoices should fit together. We analyze your core processes, support the ERP selection and implement configuration, data migration and connections. The changeover is prepared with business acceptance tests and a clearly documented procedure.
Service in detail
CRM & customer processes
Sales and service need a shared view of the customer without distributing confidential information indiscriminately. We configure your CRM, connect it to the relevant systems and design clear processes for prospects, quotes, account management and service cases.
Service in detail
Digital workplace
Information should be easy to find and sharing easy to understand, and collaboration should work across teams too. We structure the intranet and document spaces, set up permissions and support the migration of existing content into the digital workplace.
Service in detail
Process automation
Requests, approvals and handovers should not get stuck in inboxes. We translate your processes into digital forms, tasks and system steps. Exceptions, deputizing and escalation are designed just as carefully as the regular path.
Service in detail
Identities & access
Employees should sign in with access that matches their role and should not keep unnecessary rights when their role changes. We connect enterprise systems to your identity management, set up single sign-on and automate the lifecycle of accounts and access rights.
Service in detail
Master data management
One customer number here, another one there, with manual corrections in between. We assign responsibility for master and transactional data, unify rules and connect the affected systems. The goal is a traceable data flow through your business processes.
Service in detail
Scoping the work properly
A clear starting point. A shared goal.
This covers business processes and the rollout of established platforms. The development of new custom applications and the technical integration platform are added as separate work packages where needed. License costs, extensions and operating responsibility are stated in advance.
Bring your situation, the systems involved and the result you want. We clarify which service enables the next step and what preparation is required for it.
Discuss your situationBefore the first step
Your questions about Enterprise Systems & Digital Processes.
Can we start with a single service?
Yes. The 6 services can be planned as clearly scoped work packages. Together we clarify the situation, the prerequisites and the result you need first. The subpages show the respective scope and the technical decisions.
How is the specific project scope defined?
Before implementation, we agree on goals, affected systems, involvement, results and acceptance criteria. Open technical questions can first be clarified in a current-state review or a pilot. Additional tasks are assessed for their impact on effort and schedule.
What happens after the handover?
Documentation, briefing and responsibilities are covered in the engagement. If OTOKO® takes on ongoing tasks, we agree on an operating scope for them, including service hours and escalation paths. Your team can also take the results forward itself or with existing partners.
Your project
Which task would you like to solve?
Describe your situation and the desired result. The selected service will be included in the contact request.
Discuss your project
