Inside Sales – Sales Support (all genders)

You hold the commercial sales processes together and ensure that inquiries are not lost between the inbox, proposal and order handover. You work with customers, account managers, technical teams and partners and prepare the information needed for reliable proposals. The focus is on careful processing, clear communication and the ability to move several cases forward in a structured manner.

A customer requests several technical services or products with different terms. You check which information is available, which conditions need confirmation and who can answer technical questions. You compile the commercial documents, follow up outstanding responses and document versions and approvals. Before the order handover, you verify that the proposal, order and agreed scope of services are aligned.

• Record and categorise incoming customer inquiries and process them further with the responsible contacts.
• Prepare proposals and commercial documents; coordinate prices, terms and delivery conditions with the responsible teams.
• Maintain customer and transaction data in the CRM and document questions, approvals and follow-up reminders.
• Follow up open proposals and coordinate reliable responses for customers and account managers.
• Check orders for completeness before internal handover and clarify discrepancies between the proposal and order.
• Prepare recurring coordination with partners and customers and make operational bottlenecks in the sales process visible.

What matters is demonstrable experience that is relevant to the role. It may come from appropriate vocational training, a degree, professional practice or a well-founded career change. We will align the specific level of responsibility with your knowledge and experience.

• Practical commercial experience, relevant vocational training or demonstrable experience in comparable organisational tasks.
• Confident handling of business correspondence, spreadsheets and structured customer data.
• Accuracy with figures and documents and the ability to organise priorities and questions independently.

This knowledge is helpful, but you do not need to have all of it at once. In your application, describe where you have already gained practical experience and which areas you would like to explore in greater depth.

• Experience with CRM systems, proposal software or commercial processes in an IT environment.
• Knowledge of licensing, service contracts or coordination with vendors and sales partners.

Good processing is evident when inquiries are captured completely, proposals are versioned transparently and orders are handed over cleanly. Customers receive clear updates and the sales team can rely on current data and dependable next steps.

This role can be based in Cologne or performed remotely. We will agree the specific form of collaboration, project requirements and any necessary customer appointments before you start.

This role is offered as permanent employment on a full-time or part-time basis. We will agree the responsibilities, working hours, start date and compensation to suit the role and your level of experience.

Show us in your application which experience or interests you bring to this role. A CV and relevant project examples, certificates or work samples will help us assess your professional background. Please do not send confidential customer data, credentials or protected source code.

Tell us your preferred working model, your possible start date and whether you would like to work full-time or part-time.

If you have questions about the role, contact our recruitment team at hr@otoko.com. Inclusion in the applicant pool is voluntary and takes place only with separate consent; it is not a prerequisite for reviewing your application.