Account Manager – Technology Solutions (all genders)

You develop customer relationships around OTOKO®'s technical areas. You understand business requirements, bring in the right specialists and ensure reliable coordination. The focus is on sustainable collaboration and tangible customer value rather than interchangeable product promises.

A product inquiry may concern migration, integration, rollout or operations. You clarify the reason, decision-makers and procurement process and involve the specialist teams. Proposals describe objectives and prerequisites. Decisions, questions and next steps remain traceable in the CRM. When handing over the project, the customer context and commitments are reviewed together so that implementation can build on the requirements that were actually clarified.

• Support existing and new customers, identify requirements and coordinate suitable next steps.
• Involve technical contacts early and clarify the scope of the solution and expectations with the customer.
• Document proposals, coordination and decisions transparently and guide sales processes in a structured manner.
• Evaluate customer feedback and follow-on opportunities with implementation teams and continue developing long-term relationships.
• Bring requirements, the procurement process and technical clarification together in opportunity documentation.
• Coordinate proposal scope and project handovers with presales and the implementation team.

What matters is demonstrable experience that is relevant to the role. It may come from appropriate vocational training, a degree, professional practice or a well-founded career change. We will align the specific level of responsibility with your knowledge and experience.

• Experience in B2B sales or supporting technology-related customers.
• Ability to understand business requirements and involve technical specialists appropriately.
• Reliable communication, structured pipeline management and careful handling of customer data.

This knowledge is helpful, but you do not need to have all of it at once. In your application, describe where you have already gained practical experience and which areas you would like to explore in greater depth.

• Experience with IT services, cloud or security solutions.
• Knowledge of complex procurement processes or international customer support.

You create transparent customer decisions and realistic expectations for implementation. Terms and any variable compensation are agreed separately; the role title does not imply any guaranteed bonus arrangement.

This role can be based in Cologne or performed remotely. We will agree the specific form of collaboration, project requirements and any necessary customer appointments before you start.

This role is offered as permanent employment on a full-time or part-time basis. We will agree the responsibilities, working hours, start date and compensation to suit the role and your level of experience.

Show us in your application which experience or interests you bring to this role. A CV and relevant project examples, certificates or work samples will help us assess your professional background. Please do not send confidential customer data, credentials or protected source code.

Tell us your preferred working model, your possible start date and whether you would like to work full-time or part-time.

If you have questions about the role, contact our recruitment team at hr@otoko.com. Inclusion in the applicant pool is voluntary and takes place only with separate consent; it is not a prerequisite for reviewing your application.